Frequently Asked Questions
make it personal
Engravings
Engraving Options
Character Limit: Choose up to 7 characters for your engraving.
Date Selection: Commemorate special moments by engraving a significant date.
Font Styles: Select from our range of elegant font options to customize your engraving.
Our Engraving Process
We use advanced Blue Light/Infrared Laser Technology to ensure precision and durability. This state-of-the-art method allows for clean, clear engravings that stand the test of time. Before engraving, we’ll finalize the design with you, ensuring your vision comes to life.
Processing Time
Engraving requires a bit of extra time. Please allow an additional 5-7 business days for processing your order. This timeframe is in addition to our standard shipping times.
No Refunds Policy
Due to the personalised nature of our engravings, we do not offer refunds or exchanges on engraved items. Please double-check your engraving request to ensure it’s just right!
AT HOME CARE
Materials and Caring for Your Jewellery
What are your gemstones made out of?
We use 5A Cubic Zirconia which are lab-created gemstones that are designed to mimic the look of a diamond. The "5A" rating is a grading system used to determine the quality of cubic zirconia, with 5A being the highest grade.
The hardness of 5A CZ is rated at 8.5 on the Mohs scale (closest to real diamonds that have rated at a 10), which means it is a relatively hard material that is resistant to scratches and damage. This makes it a durable option for jewellery that will withstand daily wear and tear.
What is a carat in jewellery?
A carat is a unit of measurement used to describe the weight of a gemstone. One carat is equal to 0.2 grams or 200 milligrams.
How do I care for my jewellery?
Proper jewellery care depends on the type of jewellery. However, in general, it's important to store your jewellery in a dry, clean place, away from direct sunlight and moisture. Clean it with a soft cloth and mild soap, and avoid exposing it to chemicals or abrasive materials.
What is Rhodium plating?
Rhodium (from the Platinum family) plating is commonly used in jewellery making, particularly for white gold jewellery, as it provides a bright and shiny surface . It also protects the metal from tarnishing, scratches, and other forms of wear and tear.
Rhodium itself is generally considered hypoallergenic because it is a noble metal, which means that it is very resistant to corrosion and does not react with other substances in the environment.
FURTHER QUESTIONS
Issues and Order Cancellations
I got the wrong size, can I exchange for another one?
Ordering the Wrong Size:
If you have received your ring and discovered that you ordered the wrong size, don't worry! We are here to assist you with an exchange. Simply email us at info@womanofvaleur.com, providing the name under which the order was placed, the order number, and the new size you desire. We will guide you through the exchange process promptly, ensuring you receive the perfect fit as soon as possible.
My item is faulty, how do I get a new one?
We deeply apologise if your ring arrives in a faulty condition. Rest assured, all our rings undergo thorough quality checks before shipping. However, in rare cases where damage occurs during transit, we will promptly send you a brand new ring, free of charge. Please email us at info@womanofvaleur.com, providing the name under which the order was placed, the order number, and clear photos depicting the fault(s) you have identified so that we are able to inspect and approve the request.
Order Cancellation
If you wish to cancel your order, please contact our customer support team as soon as possible, before your order has been shipped. We will gladly assist you with the cancellation process, and you will be eligible for a full refund.
Once an order has been shipped, we will not be able to offer a refund for the order at this point.